Privacy Policy

JustXpress · Last updated 21 August 2026

JustXpress is an international courier service operated by Buddiez Innovation LLP, India. This policy covers the JustXpress - Worldwide app for iPhone and Android and the customer portal on the web. It explains what we collect, why, who sees it, how long we keep it, and how to have it deleted.

Most of the app works without an account. You can track a parcel, check a price and read our offers without signing in and without telling us who you are. We ask for personal details only when you want something that needs them, such as a pickup at your door.

What we collect and why

Data	Why	When
Mobile number	It is how you sign in, and how we reach you about a shipment. We send a one-time code to it on WhatsApp; there is no password to remember.	When you sign in, or ask us for a quote
Name	To address you properly and to put a sender on the paperwork.	At sign-up, or when you send an enquiry
Email address	An alternative way to sign in, and to send documents. Customers are never required to give one.	Only if you provide it, or for staff sign-in
Pickup address	So a driver can collect the parcel from you.	When you request a pickup
Precise location, if you choose	A pin reaches the right gate where a street address reaches only the right street. Using it is optional — you can type the address instead, and the app asks before it reads your location.	Only when you tap "Use my current location"
Shipment, quote and invoice records	To carry your parcel, bill it, and show you its history.	Whenever you ship with us
Support messages and voice notes	So we can answer you, and so the next person who picks up your case can see what was already said.	When you raise a request
Notification token for your device	To tell you when your parcel moves. You choose which updates you want and can switch any of them off, or refuse notifications entirely.	If you allow notifications
IP address	To rate-limit public tracking so the service cannot be scraped. It is not linked to your account, and is discarded within hours.	When anyone tracks a parcel

If you work for JustXpress

The same app carries the tools our own team uses. When an employee signs in, it additionally records attendance photographs and the location of a clock-in, and photographs taken as proof of delivery. This applies only to signed-in staff accounts and never to customers.

What we do not do

We do not sell your data, and we never have.
We do not use it for advertising, and there is no advertising in the app.
There is no analytics or tracking library in the app. We do not follow you across other apps or websites, and we do not build a profile of you.
We do not read your phone's contacts, photo library, calendar, or your activity in other apps.

Who else sees it

Only the parties that have to, for a reason you would recognise:

The carrier flying your parcel — DHL, FedEx, UPS, Aramex or whoever is carrying it — receives the sender and recipient details that customs and the airway bill require. A parcel cannot cross a border without them.
WhatsApp (Meta) receives your mobile number in order to deliver your one-time sign-in code, because that is the message you asked for.
Our hosting provider stores the data on our behalf, under contract, and does not use it for anything else.
Government authorities, where customs, tax or the law require it.

How long we keep it

Shipment records, invoices and customs paperwork are kept for 8 years, which is what Indian tax and company law requires of our books. We cannot delete those on request.

Everything tied to your login — saved addresses, notification settings, registered devices and the sign-in itself — is kept until you delete your account, and goes immediately when you do.

Deleting your account

You can delete your account from inside the app at any time: open More, then Delete my account. It takes effect at once. If you have uninstalled the app or cannot sign in, write to info@justxpress.in and we will do it within 7 days, after checking the request is really from you.

Full details, including exactly what is erased and what is kept, are on the account deletion page.

Your choices

Location is optional. Decline it and type an address instead — the app works either way.
Notifications are optional, and each category can be switched off separately.
You can ask us what we hold about you, and ask us to correct it.
You can use the app to track and to get a price without an account at all.

Keeping it safe

Everything travels over an encrypted connection, and every record is behind per-account access rules on the database, so one customer cannot read another's shipments, invoices or messages.

Children

The app is a commercial courier service and is not directed at children. We do not knowingly collect data from anyone under 13.

Changes

If this policy changes we will update the date at the top, and tell you in the app when the change is significant.

Contact

Questions about your data, or a request to see or delete it:
info@justxpress.in
WhatsApp or call +91 95503 63602